Planned is cheaper than urgent.
This is the part of TSPM that replaces the technical department — maintenance, repair, and the person accountable for both.
A boiler does not know it is the weekend.
Our duty rota does — and answers anyway.
What a retainer actually contains
The inventory
Every system in your building, recorded once, properly: make, age, condition, contract, spare-part situation. Usually the first complete list the house has ever had.
The plan
A maintenance rhythm per system — from the manufacturer's manual, not from habit. Loud things on changeover days, corridor work in low season, nothing at breakfast.
The visits
Scheduled rounds by the same faces, deliberately. Small defects fixed on the spot and logged; large ones quoted before they become emergencies.
The on-call
24/7, four-hour contractual response in our home region. Night calls are rarer than you think — that is what the plan is for — but when they come, someone who has stood in your plant room answers.
The record
Every ticket, every intervention, every franc — in a monthly report a GM reads in four minutes. Your building develops a memory that doesn't resign.
Every retainer includes the portal — the record of everything above, visible to you at all times.
The chains run their technical departments on software costing hundreds of francs a month. Your retainer includes the whole apparatus: the portal on your desk, the app in your staff's pocket, and us doing the part the software can't.
This is not a mockup — see the portal presentation →The same firm that services your heat pump can rehang a ballroom door.
Carpentry and painting are not side businesses; they are why cosmetic defects get fixed this week instead of joining a list. The alternative is you, coordinating four firms who have never met. This combination is unusual. It is also the point.
What CHF 100,000 buys, by availability
Weekdays, minus 5 weeks holiday, minus illness · one skill set · one person deep
365 days on call · five trades · nine people deep · documented by default
Coverage of the year, to scale. Both options answer the phone. Only one takes holidays.
We do not publish retainer prices, because buildings are not alike — and we do not sell hours, because hours are an incentive to be slow. After the dossier you receive one figure per month, a defined scope, and a response time in writing.
The rate card is published, every invoice line links to its work order, and quoted work is never billed until you approve it. That is the whole pricing story — the presentation shows the rest.
Technical management, up to and including the whole job
For houses that want a Leiter Technik without the recruitment: we hold the role on mandate — budget, contractors, capex planning, board reporting. And when your technical head leaves suddenly, our interim management keeps the building running while you search properly instead of desperately.
You do not need a contract to get something fixed.
One-off repair
The urgent kind or the annoying kind. Described on the phone, priced fixed before we drive, done by people who work in occupied hotels.
Pre-season systems check
One day through heating, ventilation, water and roof before winter or the summer peak — the cheap version of December surprises.
Contract & maintenance review
Your lift, heating and service contracts read properly once: what you pay, what you get, what is missing, what to renegotiate.
Small works · carpentry & painting
Doors, built-ins, surfaces, the corridor that needs a week. Quoted per job, scheduled around occupancy, finished quietly.
Interim technical management
Your technical head left. We hold the role — team, budget, contractors — while you recruit properly instead of desperately.
Renovation site supervision
An owner's technical eye on your contractors: schedules challenged, invoices checked, handover documented.
Single jobs are how most clients meet us; the retainer is what they do about it afterwards. Both are fine. Every job above is priced before it starts and documented after it ends.